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UK Deliveries: Our standard P&P charge covers delivery by Royal Mail First Class post (some heavier orders, over 2kg, may be sent by Parcel Post or courier). Royal Mail statistics show that 93.7% of First Class post is delivered the day after posting, meaning that you should receive your order the next working day after placing the order. Other delivery options are: Royal Mail Signed For service (First Class), which requires a signature on receipt, is available at a cost of £2.95. Royal Mail Special Delivery, which guarantees next working day delivery before 1pm and is available at a cost of £6.95. Courier delivery - for motorcycle batteries to UK mainland address only at a cost of £8.98. (This may not be available for some Scottish postcode areas.) Where additional postage services such as Royal Mail Signed For, Royal Mail Special Delivery and International Signed For are selected the additional cost of these services over First Class post cannot be be refunded if the order is subsequently cancelled. Motorcycle batteries Motorcycle Batteries are sent by Courier at a cost of £8.98 and can only be supplied within Mainland UK. (Some Scottish postcodes may require additional payment.) Please note that products delivered by courier need to be signed for. If nobody is available to sign when the courier attempts delivery, the courier will leave a card explaining that the item will be available for collection at the local depot and that they will attempt re-delivery in the following days. The battery will be returned to us after 7 days and re-delivery after this period will be payable by the customer at an additional £8.98. If the courier is unable to deliver because a delivery signature could not be obtained and you subsequently cancel the order we will refund your purchase less the £8.98 cost for returning the unwanted battery. International Deliveries In the case of Irish Republic and European shipping charges, these include the cost of 'International Signed For' postage and cover the costs of the extra administration required for processing overseas orders. This option does not apply to the UK. Please note we are unable to accept orders for delivery outside Europe. Tax ChargesWatchBattery (UK) Ltd is VAT registered. VAT invoices/receipts are issued automatically with despatched goods. Our VAT registration number is 815935217.Delivery ScheduleOrders received before 3.30pm on a working day will be despatched the same day, providing the products are in stock. You will receive an email confirming receipt of your order and the delivery address as supplied by you (provided you have supplied us with a valid email address). In the majority of cases you should receive your order the following day as detailed under the section Shipping Charges.If the goods are not in stock we will let you know via email that there has been a delay in sending your order. We will endeavour to get these items to you within 2 weeks of receiving your order. If the delay in delivery is unacceptable to you we will cancel your order and payment or, if payment has already been processed, we will refund any payment taken once you have advised us that the product(s) are no longer required. If we are unable to deliver the goods within 30 days and cannot contact you to agree a new delivery date we will cancel the order and refund your payment. Missing and Delayed DeliveriesAll UK orders are sent out by Royal Mail 1st Class post, Special Delivery or courier, and should reach you by the following working day. In some circumstances, such as industrial action or adverse weather, deliveries may be delayed. Please allow extra time for your delivery in these situations.Please ensure that you enter a full and correct delivery address for your order. We cannot be held responsible for orders that are not delivered where a full and correct delivery address has not been given. If the order is returned to us by the Post Office we will re-send the order to the correct address on receipt of the correct additional postage fee for redelivery. If your order fails to be delivered within 5 working days, please first check with your local Post Office that they are not holding your delivery for collection; although a card should be left to advise you of this, in a number of cases this has not happened and the delivery has been returned to us as 'Not Called For'. If your delivery is not being held for collection please then notify us by telephone (01793 778127) or email using our Contact Us form. Please note however that a delivery is not considered lost by the Royal Mail until 15 working days (3 weeks) have elapsed. We are therefore unable to refund payment or replace goods until this time period has elapsed. If after 15 working days the goods have not arrived, we will claim compensation from the Royal Mail or courier service for lost items and will then either re-send the goods or refund your payment as requested by you. Orders sent by Royal Mail Special Delivery are guaranteed for delivery the day following despatch and if not received within 24 hours, will be considered lost and be re-sent. Damaged GoodsAll deliveries should be inspected on arrival. If there are any signs of damage you should inform us as soon as possible but within 7 working days of receipt of the product. We will always replace damaged goods so long as you inform us within 7 working days of receipt.Faulty GoodsIf a fault occurs with a product within the first 6 months from purchase we will either repair or replace the product, or refund you for the goods less an appropriate fee for usage up to the point that the fault developed - providing the product was used in accordance with the manufacturer's guidelines.We will use our discretion in offering replacement items or refunds where we believe the product has not been used within the manufacturer's specifications. When returning items to us please follow the instructions on the Return's Slip at the bottom of your invoice. Please ensure that you use the correct Second Class postage (this will usually be Large Letter or Packet rate). Items sent to us with insufficient postage or packaging will not reach us and we cannot take responsibility for these items. We recommend that you obtain a Proof of Postage Certificate from the Post Office - this is available at no addtional cost but provides additional security if the item is lost or delayed in the postal system. Items posted without this certificate are done so at your own risk. We will refund the cost of Second Class postage on returned faulty goods. If you are returning a Motorcycle Battery please contact us either by telephone (01793 778127) or using our Contact Usform to obtain a returns code. If a fault develops after 6 months, please contact us telephone (01793 778127) or email using our Contact Us form. We will assist you in contacting the supplier to arrange a replacement or repair of the item. Our liability for faulty products extends to replacing or repairing the purchased item; any additional losses or damages resulting from a manufacturing fault within a purchased item will be the responsibility of the product manufacturer or importer. Watchbattery (UK) Ltd cannot be held liable for any loss or damage arising from your use, misuse or inability to use any product purchased from us. Substituted GoodsOccasionally we may have to substitute an alternative product for the one shown on the website. All substituted products will be of the same quality as the original and carry the same guarantee, however if the alternative product is not acceptable for any reason please return the item to us and we will refund the original payment including delivery costs.Returns PolicyThe Consumer Protection (Distance Selling) Regulations 2000 give UK consumers a 'cooling off' period of 7 days from delivery in which to change their mind and cancel the contract and receive a full refund. The customer has the right to inspect the goods but must make sure they remain undamaged and unused and must return the unwanted goods to us at their cost.WatchBattery UK Ltd offers an extended 21 days from date of despatch within which you can still return the product for a full refund for the returned items, as detailed below: Unwanted Goods If within 21 days from the date of despatch you have changed your mind and wish to return goods to us, please use the Returns Slip on the bottom of your invoice, or contact us either by telephone (01793 778127) or using our Contact Us form to obtain a Returns Code. The goods must be returned in the original packaging in an unused and undamaged state. Most of the products we supply can be examined without removing the packaging, or by removing the packaging without damaging it. A full refund may not be possible if the packaging has been unnecessarily damaged. We cannot offer a refund on blister packed batteries that have been removed from their packaging. Please ensure that you use the correct postage when returning items to us (this will usually be Large Letter or Packet rate) and we recommend that you obtain a Proof of Postage Certificate from the Post Office - this is available at no additional cost. Items posted without a Proof of Postage certificate are done so at your own risk. Please note that we cannot be held responsible for items lost or damaged in the post or sent with insufficient postage or packaging. We will refund the cost of the unwanted items to your credit card within 7 days. We reserve the right to charge a re-stocking fee of up to 20% on goods returned outside the 21 day review period. Exchanging Goods We can exchange goods provided that they are still in their undamaged, original packaging (where applicable). If you wish to exchange the product you have ordered please use the Returns Slip on the bottom of your invoice, or obtain a Returns Code from us as above, and include £1.50 (or equivalent in postage stamps) with the returned goods to cover the return postage of the correct item. Please ensure that you use the correct postage to return the unwanted item (this will usually be Large Letter or Packet rate) and we recommend that you obtain a Proof of Postage Certificate from the Post Office. Items posted without a Proof of Postage Certificate are done so at your own risk. Please note that we cannot be held responsible for items lost or damaged in the post or sent with insufficient postage or packaging. Incorrectly Supplied Goods If we have sent you an incorrect item, please use the Returns Slip on the bottom of your invoice, or obtain a Returns Code as above, and return the item to us using the correct 2nd Class postage and obtaining a Proof of Postage Certificate from the Post Office. On receipt of the goods we will send you the correct goods and refund 2nd Class delivery costs of postage to return the incorrectly supplied item to us. If the item is of high value (over £40) please contact us first to discuss whether the item should be returned by Special Delivery. Please note that we cannot be held responsible for items lost or damaged in the post or sent with insufficient postage or packaging. Motorcycle Battery Returns PolicyWatchBattery UK Ltd '21 day returns policy' also applies to motorcycle batteries, providing the product is returned in re-saleable condition and in the original packaging. On receipt of a replacement motorcycle battery, before adding the acid, please inspect the motorcycle battery carefully and check that it is the correct replacement by matching the new battery with the existing battery; matching the dimensions, connections, part number and JIS & Varta part codes.Please note that if the battery is not suitable we can only accept it back if the acid has not been added to the battery. Unwanted Motorcycle Battery If the motorcycle battery is not suitable and you wish to return it, please contact us either by telephone (01793 778127) or using our Contact Us form to discuss the best method of return. Please note however that it remains the customer's responsibility to arrange and pay for the return of the battery to us in order to receive a full refund of the initial purchase price. Exchanging Motorcycle Battery If you have ordered the wrong motorcycle battery and wish to exchange it for the correct battery, please contact us either by telephone (01793 778127) or using our Contact Us form to discuss the best method of return and the correct replacement. Please note that there will be a charge to the customer for the collection of the unwanted battery even if this is collected by the courier when the replacement battery is delivered. Incorrectly Supplied Motorcycle Battery If we have sent you the wrong motorcycle battery, please contact us either by telephone (01793 778127) or using our Contact Us form to discuss collection of the incorrectly supplied battery and delivery of the correct battery. Contacting UsIf you need to contact us we are only an email away and we endeavour to answer all emails within one working day. Please use our Contact Us form. You can write to us at the address on our contacts page. You can telephone (calls charged at standard UK national rate) on 01793-778127. Our office hours are Monday-Friday 9am-5pm (excluding Bank Holidays). Outside these hours please leave your name and telephone number on the answer machine. We will call or email you back a response.Please note that telephone orders will only be taken when a customer is experiencing technical problems in using the website. If we take your order by telephone we will place the order through the website using the same method as you would i.e. your payment will be made via the internet. The internet payment system we use means that your credit card details are never passed through our website but go directly to WorldPay and are completely secure. Privacy StatementWe are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will never pass your details on to a third party and will only contact you in matters relating to your order, or with information on special offers and new products. The type of information we will collect about you includes:your name address phone number email address how you heard about us and the products you have purchased We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely. If you are concerned about any aspect of privacy matters with respect to our website you can email us using our Contact Us form. Offers EmailWe may send our customers an occasional email detailing special offers and other product information. These emails are never sent out more frequently than once every 30 days. If you would prefer not to receive these emails from us please either follow the unsubscribe instructions in the email or contact us using our Contact Us form and we will remove your email address from our list.TrademarksAll company names, logos or trademarks and product names or photographs displayed in this website are the property of their respective owners. Any reproduction of the content or material on this site is strictly prohibited without prior written authorization. Copyright © 1998. All rights reservedDisclaimerWhilst we try our hardest to ensure accuracy, WatchBattery cannot be held responsible for typographical errors on this website, including but not limited to those regarding product price. Price and availability information are subject to change without notice.Customer Support and ServiceIf you have a complaint about our goods, services or any other aspect of our business, you can email us using our Contact Us form. We will acknowledge receipt of your complaint within 2 working days and with this acknowledgement we will give an indication of the time we are likely to take in resolving the matter. We will keep all correspondence confidential.Complaints and general support enquiries by telephone should be made using the following telephone number (01793-778127) weekdays, 9.00am until 5.00pm. Telephone calls to this telephone number are charged at the standard UK national rate. These terms do not affect a consumer's statutory rights. |
