Watch
Battery (UK) Ltd - Terms and Conditions
Ordering and Payment
Ordering is simple:
a) Choose the item you wish to purchase from our site pages and click the 'Add to Basket' button. The
contents of your shopping basket will be displayed in the window.
b) Click the 'Continue Shopping' button to select other items for purchase, or remove unwanted items from the shopping cart by clicking in the box
to the left of the unwanted item and then clicking the 'Remove Selected Items' button at the top of the page.
c) Once you have all the items you wish to purchase in the shopping cart, select the appropriate shipping rate;
UK - 1st Class
UK - courier for motorcycle batteries (UK mainland only)
UK - Special Delivery
Irish Republic
Europe
Please note we cannot accept orders from countries outside Europe. Regretfully we cannot ship Motorcycle Batteries outside Mainland UK,
this means we cannot supply motorcycle batteries for delivery to Northern Ireland, Isle of Wight, Isle of Man and other off-shore UK addresses.
d) Please check our Terms & Conditions and then click the 'I accept the Terms & Conditions' box to proceed with your order.
e) Click the 'Calculate Totals' button and the 'Pay by Debit/Credit Card' button will appear at the bottom of the shopping cart, click this button to use
our on-line ordering facility which will allow you to make payment by credit card securely via WorldPay.
Alternatively, you can use the printable order form. Print off the order form, fill in the items you require and post to us with
the correct remittance using either a cheque or postal order. Due to the extra administration overhead of postal orders,
there is a £4.00 minimum charge for postal orders.
Please note that due to the administration overhead, we cannot accept telephone orders for an order value which is less than £10.00 (inc VAT).
Shipping
All orders are shipped by Royal Mail First Class post (except for motorcycle batteries.) Orders for delivery in the UK and totalling £15.00
(including VAT) or less will incur a charge of 99p for postage and packing. Orders for delivery in the UK totalling over £15.00 (including VAT) in value will be
shipped free.
Motorcycle batteries can only be supplied within Mainland UK and are delivered by courier. Please note that products delivered by courier
need to be signed for. If nobody is available to sign when the courier attempts delivery, the product will be returned to us at an additional
charge to you of £6.95. Re-delivery will then be charged at a further £6.95.
Irish Republic and European shipping charges over £2.50 in value include the cost of 'International Signed For' postage and cover the costs of the extra
administration required for processing overseas orders. This option does not apply to the UK.
Please note we are unable to accept orders from outside Europe.
|
|
|
| Order Value |
UK |
Irish Republic |
Europe |
| Up to £5 |
£0.99 |
£2.50 |
£10.00 |
| Up to £10 |
£0.99 |
£5.00 |
£10.00 |
| Up to £15 |
£0.99 |
£10.00 |
£10.00 |
| Over £15 |
Free |
£15.00 |
£15.00 |
Delivery Schedule
Orders received before 3.45pm on a working day will be despatched the same day, providing the product is in stock. You will receive an email confirming receipt
of your order, provided you have supplied us with a valid email address. If the goods are not in stock we will let you know via email that there has been a delay
in sending your order. We will endeavour to get these items to you within 2 weeks of receiving your order. If the delay in delivery is unacceptable to you we will
cancel your order and payment or, if payment has already been processed, we will refund any payment taken once you have advised us that the product(s) are no longer
required.
Missing Deliveries
All UK orders are sent out by Royal Mail 1st class post, Special Delivery or courier and should reach you by the following working day. We may, at our discretion,
use Recorded Delivery. An order is considered lost if it has not been delivered within 5 working days. If your order fails to be delivered, please notify us by
telephone (01793 778127) or email using our contact form. We will re-send your order or refund you for the lost items provided you assist us with procedures
required to claim for the loss from the Royal Mail or courier concerned. This may involve you completing forms and/or sign statements concerning the missing goods.
Late deliveries which arrive after replacements have been supplied or refunds given must be returned to us unopened with 'Return to Sender' writen clearly on the
package.
Tax Charges
WatchBattery (UK) Ltd is VAT registered. VAT invoices/receipts are issued automatically
with despatched goods. Our VAT registration number is 815935217.
Damaged Goods
All deliveries should be inspected on arrival.
If there are any signs of damage you should inform us as soon as possible but within 7 days of receipt of the product. We will always replace
damaged goods so long as you inform us within 7 days of receipt.
Returns Policy
The Consumer Protection (Distance Selling)
Regulations 2000
Since 31 October 2000 UK consumers have the right to cancel their order within 7 working days of taking delivery.
The customer has the right to inspect the goods and must make sure they remain undamaged and unused. Cancellation must be in a written form,
either in the form of email or letter sent to our address as listed on the contact page of this site. All goods must be returned with packaging intact.
We can only offer a refund on products returned to us if they are returned in re-saleable condition and have not been removed from their
original packaging.
Please return products to us with the returns slip from the bottom of your invoice. This will allow us to process your returned item and refund
as efficiently as possible. Items are returned at the customer's cost, we will refund to you the cost of the unwanted product less any delivery or
postage costs.
Privacy Statement
We are committed to
protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection
Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second,
to provide you with the best possible service.
We will never pass your details on to a third party and will only contact you in matters relating to your order, or with
information on special offers and new products.
The type of information we will collect about you includes:
your name
address
phone number
email address
how you heard about us
and the products you have purchased
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely.
Cookies are not used by us on this website.
If you are concerned about any aspect of privacy matters with respect to our website you can email us using our contact form
Trademarks
All company names, logos or trademarks and product names or photographs displayed in
this website are the property of their respective owners. Any reproduction of the content or material on this
site is strictly prohibited without prior written authorization. Copyright © 1998. All rights reserved
Disclaimer
Whilst we try our hardest to ensure accuracy, WatchBattery cannot be held responsible
for typographical errors on this website, including but not limited to those regarding product price. Price and
availability information are subject to change without notice
Reaching Us
If you need to contact us we are only an
email away and we endeavour to answer all emails within one working day. You can write to us at the address on our contacts page. You can telephone (calls
charged at standard UK national rate) on 01793-778127. If the office is not manned please leave your name and telephone number on
the answer machine. We will call or email you back a response. Private callers are welcome, our business hours are 8.30am to 5.00pm Monday to
Friday excluding Bank Holidays
Customer Support and Service
If you have
a complaint about our goods, services or any other aspect of our business, you can email us using our contact form. We will acknowledge receipt of your complaint within 2 working days and with this acknowledgement
we will give an indication of the time we are likely to take in resolving the matter. We will keep all correspondence confidential.
Complaints and general support enquiries by telephone should be made using the following telephone number (01793-778127)
weekdays, 8.30am until 5.00pm. Telephone calls to this telephone number are charged at the standard UK national rate.
These terms do not affect a consumer's statutory rights.